For a blocked nozzle issue please do the following:
- Do a Nozzle check to confirm which nozzle (or nozzles) are blocked. Keep that printed nozzle check in a safe place and note the date and time of day on it. Remember on some Epson printers you can select to clean only a pair of nozzles – that will save you money by not cleaning all colours.
- Do a nozzle clean if necessary. You have the option to do either a normal clean or a power clean. If you do a power clean then wait at least one hour (preferably overnight) after you’ve done the power clean before you do another (if needed). Again, keep that printed nozzle check in a safe place, note the date and time of day on it. We can assess the problem by comparing multiple print outs.
- If you see improvement in the nozzle checks you can do a few more cleans. Please remember to leave at least an hour in-between each one.
- If you don’t see any improvement then scan or photograph all the nozzle checks and send them through to one of our Epson Printer specialists.
- We also ask that you make sure your printer firmware is up to date – we can assist you with that.
If it is anything else:
- Make sure you have the latest Epson driver on your computer and the latest firmware on your printer. Firmware especially can sort out some issues that may occur.
- If it’s a hardware issue sometimes unplugging the printer from the power for say 60min can help. Not always, but it’s worth a shot.
- If that doesn’t solve the problem, take some images or even a video of the issue and send them through to one of our Epson Printer specialists. Please include information like the type of media you’re using, the software you’re printing with – more information is always better. It makes our job diagnosing the issue so much easier.
What info do we need?
- Operating System Version
- Driver Version
- Firmware Version
- Any Aftermarket Software Versions (i.e. Mirage)