Delivery and Returns Policy

TEAM DIGITAL DELIVERY AND RETURNS POLICY

After receiving the product you have 7 days to contact Team Digital via the Contact Us section of our website to request a return. Failure to contact Team Digital within the 7-day time frame will render the product ineligible for return. Products rendered ineligible for return will only then be accepted back at Team Digital’s discretion.

Delivery

Delivery timeframes indicated on our website are estimates only and can vary depending on product availability and variations in the services provided by our nominated carriers.

If Team Digital is unable to despatch your order within the timeframe indicated on the website, we will contact you and advise you of an amended delivery time.  You will then have the option of either confirming or cancelling your order.

Eligible Returns

Provided Team Digital is notified within 7 days from date of delivery, goods will be accepted for return in the following circumstances:

  1. Goods determined to be dead on arrival (DOA).
  2. Goods that have been damaged in transit.
  3. Goods that differ from those ordered.

Goods Ineligible for Return

Goods will not be eligible for return in the following circumstances:

  1. Due to delays in delivery that are caused by factors beyond Team Digital’s control eg. carrier breakdowns, strikes, floods etc.
  2. As a result of you subsequently deciding for whatever reason, that you no longer require the product.

If you have received a faulty, damaged or incorrect product, please contact us via the “support” section of our website and we will arrange for return from you. Subject to receipt by us of the product, its inspection and our subsequent acceptance of the existence of any fault in relation to that product, we will credit your credit card with the full cost of the product together with any shipping costs for delivery and, if applicable, return costs as authorised by us.

At times there may be delays in crediting your credit card, which are caused by the issuing bank. Please contact us if you have not received your credit within 15 days.

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